Returns Policy
Our return and issue-resolution process for wholesale orders.
Request a Quote1. Eligibility
Returns are reviewed based on order terms, product condition, and issue details.
2. Report an Issue
Inspect your order on delivery and report quality or quantity issues promptly.
3. Damaged or Defective Items
Contact us with photos and order details so we can review the issue.
4. Sample Returns
Sample return conditions depend on sample type and agreed terms.
5. Non-Returnable Items
Customized, used, clearance, or hygiene-sensitive items may not be returnable.
6. Refunds
Eligible refunds or resolutions are handled after inspection and approval.
Simple, Transparent, Hassle-Free
Contact Us
Reach out with order details and describe the issue.
Return the Item
We guide you through any approved return process.
Resolution
We process replacement, refund, or credit where applicable.
We’re Here to Help
If you have questions about returns, exchanges, damaged items, or an order issue, our support team is ready to assist.
info@syftic.com
+1 (416) 903-5694
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