Shipping Information

1. Lead Times

• Standard Orders: estimated timelines are confirmed after order details are reviewed.
• Bulk Orders: lead time depends on quantity, packaging, and customization.
• Made-to-Order: production and shipping dates are confirmed before the order begins.

2. Shipping Regions

We support wholesale buyers across Canada and the USA, and can also discuss international shipment requirements based on product type, volume, and destination.

3. Order Processing

1. Order Confirmation — we confirm availability, specifications, and delivery details.
2. Production — your order is prepared with quality control.
3. Packing & Inspection — goods are inspected and securely packed.
4. Dispatch — shipping and tracking details are shared when available.

4. Packaging & Carton Details

• Products are packed in export-ready cartons.
• Carton quantity, gross weight, dimensions, and labeling are confirmed before shipment.
• Custom packaging and private label options may be available for bulk orders.

5. Tracking & Communication

Tracking details and shipment updates are shared once available. Our team keeps communication clear so you know the status of your order from dispatch to delivery.

6. Customs & Import Support

For cross-border or import shipments, we can help coordinate key documents such as commercial invoices, packing lists, and product details required for customs clearance.